The plain principle
The Practice Workup is a custom digital report, generated on demand for your specific practice. When you order, we read your site, pull live search and AI data, and write a diagnostic that did not exist before you asked for it. Because of that, our refund policy is built around one simple line: if we have not delivered your report, you should not be out any money, and if we have delivered it and something is genuinely wrong, we will make it right.
These same principles apply to our lighter AI Visibility Workup ($399) and our AI FAQ Kit ($399): if we cannot deliver your scorecard or your kit you receive a full refund, and once it is delivered sales are final, but if it has a material error we will re-run or correct it at no cost, or refund you if we genuinely cannot make it right, within the same 7 days window.
This page explains how that works in practice. It is meant to be read in plain language, not decoded. If anything here is unclear, reach out and we will walk you through it.
Before delivery: full refund
If we cannot run your workup, or we fail to deliver it to you, you receive a full refund. That covers any case where:
- the workup does not run or cannot be completed on our end;
- we determine we are unable to produce a report for your practice; or
- you ordered but never received your report, and we cannot deliver it.
In these situations there is nothing for you to argue. Email us, or in some cases we will reach out to you first, and we will return the full amount you paid.
After delivery: sales are final, but we stand behind the work
Once your report is delivered, sales are final. The Practice Workup is a custom report generated on demand, and the work, the data we pulled and the analysis we wrote, is done and delivered the moment you receive it. For that reason we do not offer change-of-mind refunds on a completed report.
That said, “final” does not mean we disappear. If your delivered report has a material error, or you did not actually receive it, we want to know. Contact us within 7 days of delivery and we will:
- re-run or correct the report to fix the issue, at no additional cost; and
- if we genuinely cannot make it right, refund you.
By “material error” we mean something that meaningfully undermines the report, for example, the wrong practice analyzed, a broken or missing section, or a factual data error that changes the findings. A finding you disagree with, or guidance you would have framed differently, is not a defect; the workup is an honest diagnostic, and reasonable people can read the same data and weigh it differently. We are glad to talk through anything in your report either way.
Delivery, in brief
Your report is delivered within an hour of ordering, as a private web report plus a matching email. The email contains the link and a six-digit access code to open it, both are needed, so keep that email handy. If an hour passes and nothing has arrived, check your spam folder first, then contact us; a delivery problem is exactly the kind of thing the policy above is here to cover.
What you paid: pricing recap
The Practice Workup is a one-time purchase, not a subscription. Pricing is:
- $399 for the base workup (one location);
- +$99 for each additional location;
- up to a maximum of 5 locations, which caps the total at $795 ($399 + $99 × 4).
- the AI Visibility Workup ($399) and the AI FAQ Kit ($399) are each a separate one-time product, with no per-location fees.
Any refund is calculated against what you actually paid for your order, including additional-location fees.
How to request a refund or a correction
Email legal@webeverything.com and tell us what happened. It helps if you include:
- the email address you used to order;
- your practice name and the report link, if you have it; and
- a short note on the problem, whether the report never arrived or what looks wrong in it.
You can also reach us by phone at 646-388-2960. For after-delivery issues, please contact us within the 7 days window described above.
How refunds are issued
Approved refunds are returned to the original payment method through Stripe, our payment processor. We do not store your card number; the refund goes back to the same card or method you used to pay. Once we issue a refund, it typically appears on your statement within five to ten business days, depending on your bank or card issuer.
A note before you file a chargeback
If something goes wrong with your order, please reach out to us first. A quick email almost always lets us re-run the report, correct it, or issue a refund faster than a card dispute would, and it keeps things clear on both sides. We would much rather fix the problem directly than have you go through your bank. We are a small team and we read every message.
The company behind this policy
The Practice Workup is provided by Web Everything, LLC, a Michigan limited liability company, at 675 Purdy St., Birmingham, MI 48009. This policy is governed by the laws of the State of Michigan, without regard to its conflict-of-laws rules. This refund policy applies to purchases of the Practice Workup, the AI Visibility Workup, and the AI FAQ Kit and is part of, and should be read alongside, our Terms & Conditions.
Questions
If you are unsure whether your situation is covered, ask. Email legal@webeverything.com and we will give you a straight answer. This policy was last updated Thursday, June 25, 2026.